Category Archives: Student Q, Queue Management for Higher Education

Wait Management Software Systems

What’s the Difference: SMS Queue Management App and a Waiting Line Management Systems?

SMS Queue Management Apps and Waiting Line Management Systems are synonymous, both aim to achieve optimal customer flow, however, SMS queuing management apps and customer waiting line management system can be fundamentally different in design and effectiveness. Why it matters, it’s estimated Americans spend 37 billion hours waiting in line annually. Wait time is directly affected by the waiting line system in use.

Exhibit – Queue Mobile:  SMS Waiting Line Software Solution

According to the technology, blog Automate the Wait! SMS queue management apps, such as QueueMobile ™achieves optimal customer flow-through through “virtual queuing”. SMS queue management software eliminates the physical waiting line by creating virtual queues using interactive SMS messaging and digital displays of the wait order across multiple queues. Customer queue management systems that use SMS queuing are purely digital queue management software system. Advanced mobile queuing applications, such as QueueMobile™, go beyond the virtual waiting to include digital workflow efficiencies, creating a seamless customer journey across multiple departments.

Waiting Line Management systems can be Customer Queue Management Software such as electronic queuing systems, using just digital signage to signify to customers in line, the next open service desk. Ideal for retail. Take a ticket system is a common waiting line management system using numbered tickets to maintain order and fairness for services that require a longer wait, such as a deli counter. Waiting line management systems and queue management systems are designed to organize the wait, maintaining a sense of fairness, through the order of the wait, usually first come, first serve, examples include grocery stores and bank. Common physical waiting lines, which often double for crowd control, is stanchions and rope posts, examples include the “velvet rope” at a Hollywood premiere, or perhaps an art exhibit.

Before SMS queue management apps organizations had little choice in how they could manage long queues and maintain customer satisfaction. Fewer attendants might be inexpensive, at least in the short run, but often incurring longer wait times and greater customer dissatisfaction, costing the organization customers in the long run. Typically providing a high level of service is costly, requiring more man-hours, however with SMS queue management apps the additional cost of the software is the only expense, the number of attendants can remain the same, according to Social Mobile Trends. Customers still have to wait but not standing in line. When customers are waiting without standing in line they tend to spend more money. SMS queue management systems generate a return on investment, unlike traditional waiting lines.

Learn more visit QueueMobile.com

 

SMS Student Queue System for Colleges & Universities

Student Q™ the first SMS queue system designed specifically for colleges and universities by higher education users.

Student Q queuing app Slideshow 2

Today’s “always  connected” students have high expectations when it comes to technology and higher education. SMS mobile queuing software is an essential technology solutions that meets expectations.   However, not all SMS queue systems are created equal or at least designed and developed with higher education in mind.

Student Q, goes beyond the virtual waiting line for colleges and universities, with a Mobile One Stop Express. A flexible configurable platform for both centralize or decentralized student support service models. Offering multiple student access points to join a queue. Self serve student kiosk for example, can be configured to offer student’s access to multi-department queues or to a single linear queue.    What Makes Student Q the Right Choice for Higher Ed.

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Student Q 3.0 a One Stop Mobile Express
  1. Engage students while they wait in a virtual queue.
  2. A collaborative platform with a simple and intuitive user interface designed to create a seamless customer service centered journey across multiple departments.
  3. Resulting in: ROI side

 

Student Q, the the first SMS Waitlist Management software for colleges and universities.

Queue Mobile – SMS Waiting Line Management Systems.

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QueueMobile licensed in Equador as Sipi Q.
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Santa Q™ by Queue Mobile, creating a less stressful Christmas experience for families and driving sales for mall tenets.
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Long time client of Mobile Matradee
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Mobile Matradee restaurant text pagers
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Mobile Matradee restaurant Text Pagers
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Student Q, queue management for higher education
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Santa Q, Santa set Australia

SMS Student Queue System Return on Investment for Colleges and Universities

Student Q™
SMS queue system for colleges and universities.

Today, almost all universities and colleges want to increase enrollment as well as promote their reputation to public and community. One of the most efficient solutions is to cut down on long student waiting lines that frequently happen in several circumstances by using SMS student queuing systems. This approach is so called virtual waiting line management. Deploying cloud based software systems such as QueueMobile or Student Q , student queuing or college queuing systems, solves this matter. The major issue is making a cost benefit decision. The administrators must ponder the added expense of  providing more rapid convenient services, such as more staff to wait on students or capital projects to redesign student services centers verse the investment in student queuing system. This return on investment for universities and colleges alike to invest in college queuing system so as to avoid any inherent high costs of additional staff or a capital project while positively contributing to increasing student’s satisfaction.

Constantly, the cost trade-off decision is straightforward. For example, if a university or college figures out that the total time its employees or students spends waiting line to visit financial aid would instead be spent on other productive activities, the school could compare the cost of college queue management software to the value of that people’s time saved. This means that, in that case, the decision of whether installing hiring additional staff is made based on the comparison of operational cost provisions through better use of technology. Consequently, the school’s waiting line management system should be considered rather than increasing capacity of any educational service staff.

Meanwhile, in case if waiting line focuses on demand for enrollment at the university or college.  The school administration should examine the cost of additional capital expenses by summing the cost for constructing and enlarging administration, plus additional equipment required, and increased maintenance. Here the school is faced by the matters of trying to place a dollar figure on a student centers capacity during peak times. While it is easy to estimate lost educational services returns, what is the human cost arising from this lack of adequate customer service.  In short, it is essential for universities or colleges waiting line management software to put into consideration the maintenance or expansion of a student service in conjunction with the student’s experience as well as the promotion of them.

In conclusion, a student waiting line management systems in universities and colleges have increased value and ROI over infrastructure expansion or with minimal operational costs licenses the software, while solving a the difficult problems of long physical lines. Student waiting line software has advantages to students, but also helps increase the reputation of the school to public and communities.  To learn more visit Student Q.com or QueueMobile.com