What’s the Difference: SMS Queue Management App and a Waiting Line Management Systems?
SMS Queue Management Apps and Waiting Line Management Systems are synonymous, both aim to achieve optimal customer flow, however, SMS queuing management apps and customer waiting line management system can be fundamentally different in design and effectiveness. Why it matters, it’s estimated Americans spend 37 billion hours waiting in line annually. Wait time is directly affected by the waiting line system in use.
Exhibit – Queue Mobile: SMS Waiting Line Software Solution
According to the technology, blog Automate the Wait! SMS queue management apps, such as QueueMobile ™achieves optimal customer flow-through through “virtual queuing”. SMS queue management software eliminates the physical waiting line by creating virtual queues using interactive SMS messaging and digital displays of the wait order across multiple queues. Customer queue management systems that use SMS queuing are purely digital queue management software system. Advanced mobile queuing applications, such as QueueMobile™, go beyond the virtual waiting to include digital workflow efficiencies, creating a seamless customer journey across multiple departments.
Waiting Line Management systems can be Customer Queue Management Software such as electronic queuing systems, using just digital signage to signify to customers in line, the next open service desk. Ideal for retail. Take a ticket system is a common waiting line management system using numbered tickets to maintain order and fairness for services that require a longer wait, such as a deli counter. Waiting line management systems and queue management systems are designed to organize the wait, maintaining a sense of fairness, through the order of the wait, usually first come, first serve, examples include grocery stores and bank. Common physical waiting lines, which often double for crowd control, is stanchions and rope posts, examples include the “velvet rope” at a Hollywood premiere, or perhaps an art exhibit.
Before SMS queue management apps organizations had little choice in how they could manage long queues and maintain customer satisfaction. Fewer attendants might be inexpensive, at least in the short run, but often incurring longer wait times and greater customer dissatisfaction, costing the organization customers in the long run. Typically providing a high level of service is costly, requiring more man-hours, however with SMS queue management apps the additional cost of the software is the only expense, the number of attendants can remain the same, according to Social Mobile Trends. Customers still have to wait but not standing in line. When customers are waiting without standing in line they tend to spend more money. SMS queue management systems generate a return on investment, unlike traditional waiting lines.
Learn more visit QueueMobile.com
Court Q’s integrated suite of automated Court queue management solutions is designed to optimizing existing workflow through digital automation, in turn, gaining operational efficiencies over paper-based workflows, saving staff time and lowering the court’s Clearance Rate.
Digital Daily Docket™
Digital Daily Docket™ is a web-based, paperless, digital docket display directory and attendance solution. The daily court calendar is ported into Court Q, either by an API or manual upload of an Excel file. Designed with affordability in mind, the day’s docket of cases can be projected on to any browser-based monitor or smart TV, no special hardware required.
A Check-in Kiosk is integrated with the Digital Daily Docket™. A web-based touch screen kiosk with features such as case lookup by name, case number or citation is an excellent attendance solution. As customers check-in, the Digital Daily Docket updates in real-time, push updates to CASE Call, a courtroom case queue management system. Optional features of the Digital Daily Docket include Court Q Messenger™, customers can opt-in to receive court reminders and case information by text messages. Building a permission list of court customers opting in to receive court text messages. The most effective communication and engagement channel for court reminders and mobile collection efforts.
How It Works
Upon check-in verification using the Digital Daily Docket kiosk customers can opt-in to receive text messages by entering their mobile number. Court Q Messenger™ will then text the docket case information and an optional wayfinding mobile map right into the hands of your court customers.
As customer’s Check-in the Digital Daily Docket will push real-time updates to CASE Call™, Court Q’s Courtroom Case Queue Management, and Attendance system solution. CASE Call is designed to lower court’s clearance rate by improved case throughput. CASE Call’s Court Clerk User Interface makes it easy for clerks to manage their case flow by CASE Call’s courtroom digital display queues or SMS virtual waiting lines.
CASE Call Court Queue Management
Courts that permit the use of cell phones, can significantly benefit from Case CALL’s virtual queue management solution. CASE Call can be programmed to automatically send text alerts by the queue position(s) a customer is in. Customers receive a text alert, calling them back into the courtroom.
Probate and Family Court Q is a customer queuing and digital workflow system.
Outcomes – Achieve Key Measurable Perspectives
Court Q is designed to meet the High-Performance Court Framework:
A Road Map for Improving Court Management, established by the National Center for State Courts(NCSC). The Framework focuses on four key perspectives.
- The customer perspective;
- The internal operating perspective;
- The innovation perspective; and
- The social value perspective.
The two perspectives that can be measured and benchmarked are:
- The customer perspective, these are the areas of effectiveness and procedural satisfaction.
- Operating perspective, these are the areas of efficiency and productivity.
Court Q™ achieves the customer perspective with the satisfaction associated with a sense of autonomy that comes with virtual queuing. No standing in line nor sitting and waiting anxiously in a crowded courtroom. Customers can now wait outside of the courtroom, choosing how best to make use of their wait time.
The operating perspective is the efficiencies gained by reducing or eliminating manual workflow. The internal savings and reallocation of staff time to important projects.
External efficiencies gained from Court Q’s queue management system’s digital workflow. Leveraging the digital workflow supporting the court customer journey can potentially increase the timeliness of collections.
For example, CASE Call™ can be extended beyond the courtrooms, to include the cashier. Court Clerks can update and share a case verdicts information such as fines and fees within CASE Call. The clerk can transfer the customer to the Cashier for collections before the customer leaves the courtroom. The court customer will get a text notification informing him of his position in the Cashier’s virtual waiting line. When next to be seen, the Cashier can summons the customer to come to the window and pay. Likely reducing the number of cases that go to collections when not paid the day of the hearing.
Court Electronic Display Directories
Courthouses that prohibit cell phones entirely will benefit from Digital Docket Display Directory to help your customers find their assigned courtroom without huddling around a spreadsheet taped to the wall. Each courtroom can benefit from CASE Call’s digital display visual queuing system.
Visit Court Q, http://Courthousetechnology.com
A day in the park with A.I.
Express Q™ is a much more than an amusement park and event premium priorty pass. Express Q™ is designed to be a revenue enhancement and customer flow optimization system for Amusement Parks and events with multiple attractions. Express Q™ is the first mobile app of its kind to use A.I. (artifical intellegence) as a customer flow solution.
Express Q’s offers premium revenue enhancement and VIP guest engagement solution that is fun and efficient. It’s simple and user friendly ceribrial portal is intiative and user friendly. Concierge services is the pinnacle of customer service; however, it is human capital intensive, thus expensive, best reserved for your top tier VIPs. However, your second-tier VIPs, (who there are far more in numbers than top tier VIPs) as a stragetic market segment. Second tier VIPs are those who can afford the upgrade to Express Q, who will likely out spend your average guests if properly motivated.
A.I. Virtual VIP Concierge
Express Q A.I. VIP Concierge module uses the latest in (AI) artificial intelligence to learn the preference of your guests during the app set up. The guest who can afford to upgrade to Express Q are your premium VIPs, who will likely out spend your average guests if strategically encouraged to do so. A.I. VIP Concierge’s combined with geo-fencing will effectively cross promote relevant premium services and merchandise throughout the park as well as when they are home. A.I. VIP Concierge is the first artificial intelligence driven mobile app for the industry creating a unique VIP experience for your premium guests, features include:
Learning guest’s personal preferences to cross promote attractions, events and merchandise of interest.
A.I. will apply geo-fencing to promote relevant premium services and merchandise as the family explores parks.
A.I. will suggest alternative attraction and events during peak time to optimize customer flow.
A.I. will sense when guests are waiting to long and activate the “Fun While You Wait” interactive guest engagement module.
A.I. will know when guests are no longer at the park (home) and periodically activate Express Q
“Picture This” photo gallery while pushing custom offers to the guest to return to the park.
Express Q’s Features
Continuously update the attraction and event’s estimated wait times.
Virtual queuing – enabling guests to join a physical line from the App and get notifications.
Push notifications confirming, updating and alerting guests of their queue position.
A GPS interactive map of the theme park providing the quickest directions to a favorite attractions or bathrooms.
App available for use on any smartphone (platform compatibility IOS and Android) or tablet device.
Self-service: the customer can take the virtual ticket or book an appointment themselves.
Book ahead for a specific time, place and service.
- A Suite of Premium Priority Access solutions including:
- Artificial Intelligence
- Same Day Reservation
- Virtual Queuing FIFO
- Premium Priority Access
Guest customer flow optimization and load balancing through A.I.
Express Q’s Customer Flow Optimization and attraction cycle configuration.
Barcode options for check-in
Proximity marketing using iConnect API to Google maps and GPS (if available on the mobile device)
Access to Express Q’s analytics for each branch/store or service and now guests
Fun While You Wait
A Module can be activated two ways. The A.I. will turn the module on if it senses guest at rest or inline for 15 minutes. The only amusement park app of its kind guests can click Fun While You Wait icon to access a host of engaging and distracting services and activities:
Quiz and Smart Games
Picture This a photo editing and home delivery app.
iOS iPhone, Android and mobile web/SMS
White label branding with your own logo and brand color
Eco-friendly Virtual Customer Flow Mobile Suite
The following information is provided for each location/attraction:
Number of people waiting in queue
Average waiting time
Estimated waiting time
Number of open counters or slots
Last number called and printed
Assistance timeslots Available/Unavailable (only for Appointments)
24/7 support availability
Ability to priorities customers according to their punctuality – if a customer arrives at the exact time that they have pre-booked, they will automatically be given priority over another customer who arrives at the same time
Customers that plan their visits can get other benefits such as viewing a list of required documentation for their visit or service
Improves quality of service and waiting time for customers
Delivering the cutting edge guest services by promoting an engaging and compelling experience.
Customers receive more choice and flexibility in how they queue and reassurance that their place is secured in the queue or appointment is booked, allowing the customer to perform other tasks whilst waiting
lease pick a time convenient
Urgent Care Open 7 Days a Week
Monday-Friday 11:00 a.m. to 8:00 p.m.
Saturday-Sunday, 10 a.m. to 6 p.m.
No appointments necessary!
Please call 360-346-2222 with any questions.
Walk-in service for those suffering from:
- cold and flu symptoms
- stomach aches, pains and cramping
- ear aches
- twists, sprains and possible breaks
- cuts and burns
- and much more!
Urgent Care services should not take the place of routine visits with your primary care provider. Those with life and/or limb threatening situations should still call 911 and/or get to your nearest Emergency Department as soon as possible. Summit Pacific’s ER is open 24/7.
See our Terms of Services
SMS Patient Pagers – Increasing Patient Flow
In today’s world, hospitals, along with or medical and healthcare facilities, understand the need to optimize patient flow. Efficient patient management is a vital part of providing effective care. Our Patient Q queue management system takes full advantage of existing technology and uses it to optimize the patient experience and maximize patient flow.
Text Message Queueing System Operation
Patient Q works with any any any cell phone that is SMS enabled (which is roughly 98%) to create a seamless text message queuing system. It is easy to implement by hospitals and medical facilities and easy to use for any patient with any type of cell phone. Our cell phone pager system creates a virtual communication environment that provides effective, real-time virtual queueing capability and provides invaluable benefits to your organization through increase patient flow and patient satisfaction.
Text Message Queueing System Applications
Our Patient Q SMS paging system can be used in all facets of patient care from hospital admissions to emergency room triage, laboratories, radiology and pharmacy departments. It allows for timely communication with patients as well as staff both onsite and in inter-office environments. It solves the problem of waiting room congestion and allows for multi-scheduling and multitasking by liberating otherwise idle time. This allows doctors to stay better on schedule and respects the valuable time of their patients.
By utilizing our cell phone paging solution Patient Q, medical facilities are able to create a quieter environment by reducing or eliminating public address systems. It also allows medical staff to be more discreet and better protect patient confidentiality. It is a simple and effective way to improve patient experience.
Benefits to Patients
- Increased Patient Satisfaction – Reduces waiting room time and congestion and allows patients to move about the facility without fear of missing their turn or delaying their care. Patients can leave the waiting room, go to the cafeteria or gift shop or use the time in an otherwise productive way and still be easily and immediately contacted by facility staff.
- Improved Communication – Allows medical staff to send patient-specific information without compromising confidentiality policies. Doctors can send updates to family members regarding procedures, page family members to a specific department or inform patients that prescriptions are ready for pickup, even if the recipient is offsite.
- Increased Waiting Room Efficiency – Increases communication with patients and family and keeps waiting family members informed without frequent trips to the nurse’s station or information desk.
- Total Confidentiality – Silently relays sensitive information that cannot be overheard by passersby.
Benefits to Healthcare Facilities
- Remote and Advance Scheduling –Shortens the wait time for patients and streamlines the check-in process by allowing for facilities to communicate and schedule with patients in advance. Time can be organized around completing pre-appointment paperwork and pre-admission interviews and scheduled in tandem with all aspects of in-patient and out-patient care.
- Ease of Use –The intuitive Patient Q interface is simple to deploy, manage and use.
- Quickly Notify of Delays –Eliminate the frustration for patients waiting beyond their appointment times and the loss of production time spent dealing with patient inquiries regarding delays.
- Sync with Multiple-Facilities –Allows for efficient and accurate scheduling between facilities like triage, lab and pharmacy.
To learn more visit http://QueueMobile.com
SMS waiting line management solutions for student queues, college queues and customers queues. Voted #1 virtual queue management system by Social Mobile Trends.
In educational environments like universities and colleges, there are a variety of activities and events that can benefit from college queue management system. According to website Social Mobile Trends today’s students are tech savvy, especially with mobile devices. Adding themselves to the financial aid line through their mobile phone by queue management system for colleges is the norm not the exception. By using a college queuing system via mobile devices or websites, such as Student Q, businesses as well as educational organizations would be able to maximize student flow and reduce processing times tremendously for several reasons as follows.
To begin with, with the help of queue management software for colleges, student service offices or help desks would better manage education services as well as facilities in an effective way and with a higher customer flow rate. In particular for universities and colleges, it is evident that students frequently encounter an occurrence of waiting lines. The best solution is to use technology such as college queue management system to handle student waiting lines. Because of this reason, it is suitable for universities and colleges to utilize queue management for colleges like Student Q running in educational surroundings.
In addition, there are several kinds of queuing system requiring different kinds of queue management software in order to suitably exploit and to optimally operate certain service systems. In universities and colleges, it is much better for them to apply queue management software on cell-phones since 10 out of 10 students reply on text messaging as a primary means of communication. For example, Student Q is a wait management system powered by ubiquitous cell-phone. The software helps universities and colleges to improve their student’s experience because it can now extremely reduce the long line linked to student services, such as long line for entering for classes, student assignment, student assistance and financial aid. Through the software, student services employees are able to monitor the long lines, waiting times, waiting services, so that they can keep in tough with students persistently by interacting with them via their own cell-phone. That way the student services staff will inform certain students whether he or she is in the next round to have access to the services. Meanwhile, students can verify their turn through their mobile phone at anywhere. It goes without saying that utilizing Student Q in higher educational schools helps enhance student’s experience considerably since it is able to get them to reach their expectations while they don’t need send too much time dealing with the procedure of the process of the services on campuses.
Needless to say that Student Q is one of the most useful queue management software that has significantly contributed to outperforming educational services in universities and colleges alike. It provides students as well as school services employees with several advantages by raising the quality of educational and training management and keeping the service fee and tuition from skyrocketing. So, it is clear that the presence of Student Q has a considerable contribution to the reputation of the schools since it shows the school’s efforts to assist students and their staff alike in their functional implementation. To learn more visit www.studentQ.com or www.queuemobile.com
It’s time to do away with physical lines and move to a higher education virtual queue management system, particularly for those higher educational institutions where waiting lines frequently occur. In order to address such the occurrences, universities and colleges should understand student flow and learn to know how to monitor and control the flow of students through the use of student queuing systems such as Queue Mobile or Student Q.. A crucial aspects towards achieving student satisfaction. It is fundamental to planning and design, job descriptions, and delivering excellence at educational service levels, and so on. A higher education virtual queue management systems can benefit, students who have to wait in line, the staff that have to serve the students from the health center to notify students of their appointment to managing the wait list at the student center café.
The waiting line phenomenon exists everywhere in university and college environments. It is essential that universities and colleges alike should invest in higher education student queue management systems to effectively increase the student and staff experience while waiting for services. Virtual waiting line systems is way to clearly helps the school to better increase their productivity and gain favor with students..
In addition, to efficiently employ waiting line management in school surroundings, universities and colleges initially carefully investigate the potential of technology as well as their service facilities, which are associated with higher education waiting line management. With the help of technology, in these days, available systems such as Queue Mobile and Student Q, readily provide reasonable solutions to waiting line management in university and college environments. These solutions arrive through queuing theory, allow administrators to analyze and examine service requirements and set up infrastructure fixed to stated conditions. Queuing theory is developed to largely resolve distinctive delays as those encountered by students at peak periods such as enrollment in which a holding pattern results in long physical lines. Recently, Internet access providers are capable of providing Internet service with extremely high speed integrated the school infrastructures, which enables the deployment of cloud based waiting line management in an effective way. It is evident that waiting line management technology enables universities as well as colleges evolve to their students and staff by finding different ways to maximize the student’s satisfaction while considerably reducing the operational costs of educational services.
To sum up, in the case of universities and colleges, if they know how to employ higher education waiting line management software appropriately to their they will surely succeed in solving the problems caused by waiting lines or queues mentioned above. That method not only brings about several beneficiaries to students, but also helps promote the credit of those educational institutions tremendously. In actuality, waiting line management is today applied to various aspects of universities as well as colleges in daily basic, contributing to increasing the quality of higher education in many parts of the world. To learn more visit Student Q.com or QueueMobile.com